Refund policy
Our Promise to You
At Ma Lit Candy, your satisfaction matters to us. We carefully prepare and pack every order to ensure it arrives fresh and ready to enjoy. If there’s ever an issue with your order, we’re here to help and will do everything we reasonably can to make it right.
If There’s an Issue
If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery with photos and order details. Our team will review the issue and work with you toward a fair resolution.
Your experience matters to us, and we are committed to treating every customer with care and respect.
Order Cancellations
Orders may be canceled only if they have not yet been shipped or processed.
To request a cancellation, customers must contact us immediately via email at:
Cancellation requests are not guaranteed and are subject to order status at the time the request is received.
Refund Policy
Due to the perishable nature of food and edible products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been processed or shipped. This policy is in place to ensure food safety and compliance with health regulations.
Additional Information
We make every effort to ship fresh products with the longest available expiration dates. By placing an order on our website, you acknowledge and agree to this Refund & Cancellation Policy.